The Challenge
A premium kitchen faucet manufacturer with 2,000+ SKUs sells across 12 major retailers—Amazon, Wayfair, Home Depot, and beyond. Their growth brought a hidden operational nightmare: every sales channel update inventory at different frequencies.
Amazon refreshes every 5 minutes. Wayfair every 15 minutes. Home Depot every 6 hours.
This means inventory sent to Home Depot must be held—unavailable to other channels—for the full 6-hour window, regardless of actual demand. The result? Either overselling (triggering chargebacks and angry customers) or underselling (leaving revenue on the table while inventory sits).
The client needed a way to reconcile these conflicting latencies without sacrificing sales or accuracy.
The Cityon Solution
Cityon deployed our AI-Powered Inventory Agent, integrated directly with the client's ERP and WMS in real time.The AI Agent doesn't just sync inventory—it thinks dynamically. Using a proprietary algorithm, it analyzes:
- • Sales velocity by channel
- • Unique update latency for each retailer
- • Historical sales patterns (millions of records processed in seconds)
- • Considering 25+ factor impacting inventory-to sell computation
The result? Channel-specific available-to-sell quantities calculated in real time. Each retailer sees inventory tailored to their update window—maximizing exposure while eliminating oversell risk.No manual holds. No guesswork. No spreadsheets.
The Result
Today, the client operates with surgical precision across all 12 channels:
- • 100% reporting accuracy across all platforms
- • Overselling penalties eliminated
- • 12% increase in sales from optimized stock exposure
- • 15% reduction in on-hand inventory, freeing working capital for growth
By matching available inventory to each channel's unique latency, Cityon transformed a technical constraint into a competitive advantage.
