The Challenge
A high-volume furniture supplier managing 1,200+ core SKUs and 6,000+ virtual SKUs—representing complex product bundles—was selling across 15+ major retail channels including Amazon, Walmart, Target, and Shopify. Manually computing real-time available inventory for every item across every channel was impossible. The complexity led to frequent errors, resulting in either overselling (triggering costly penalties and damaged retailer relationships) or underselling (leaving significant revenue on the table).
The Cityon Solution
We deployed our AI-Powered Inventory Agent, seamlessly integrated with the client's ERP and WMS. Leveraging a proprietary allocation algorithm, the agent processes millions of historical records in seconds, calculating real-time availability for all 6,000+ SKUs across every sales channel simultaneously. The system accounts for multiple dynamic factors impacting inventory, ensuring precision at scale that continuously improves through machine learning.
The Result
The Inventory Agent now delivers 100% reporting accuracy across all 15+ channels. The client has eliminated overselling penalties entirely while maximizing stock exposure to prevent underselling. Within months, they achieved a 15% increase in sales and an 18% reduction in on-hand inventory—unlocking working capital and fueling continued growth.
